DELIVERY AND RETURNS

 


Delivery Policy

At Beard Star, we strive to ensure that your order reaches you in the quickest time possible while maintaining the highest standards of quality and care. Here's what you need to know about our delivery policy:

  1. Processing Time: Once your order is confirmed, please allow 1-2 business days for processing before your order is shipped out. During peak seasons or promotional periods, processing times may be slightly longer, but we'll do our best to get your order to you as swiftly as possible.

  2. Shipping Methods: We offer standard and expedited shipping options to cater to your needs. Standard shipping typically takes 3-5 business days for delivery within Canada, while expedited shipping takes 1-2 business days.

  3. Shipping Costs: Shipping costs will be calculated at checkout based on your location and chosen shipping method. We may offer free shipping promotions from time to time, so keep an eye out for those!

  4. Order Tracking: Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information. You can use this information to track your package and stay updated on its delivery status.

  5. International Shipping: Currently, we only ship within Canada. We're working on expanding our shipping capabilities to reach more destinations in the future, so stay tuned for updates!


Return Policy

We want you to be completely satisfied with your Beard Star purchase. If for any reason you're not happy with your order, we're here to help. Here are the details of our return policy:

  1. Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. We understand that trying a new grooming product can be a personal experience, so we accept returns within 30 days of delivery.

  2. How to Initiate a Return: To initiate a return, please contact our customer service team with your order number and details of the item you wish to return. We'll provide you with further instructions and a return shipping label, if necessary.

  3. Return Shipping: You'll be responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective product. In such cases, we'll provide a prepaid return shipping label for your convenience.

  4. Refunds: Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  5. Exchanges: If you'd like to exchange an item for a different product or variant, please contact our customer service team for assistance. We'll do our best to accommodate your request, subject to product availability.


If you have any questions or concerns about our delivery and return policy, please don't hesitate to reach out to our friendly customer service team. Your satisfaction is our top priority, and we're here to ensure that your Beard Star experience is nothing short of exceptional.

Why Choose Beard Star’s Barbershop Program?

Start Small, Dream Big: Every great journey begins with a single step. Our program allows you to start with manageable quantities, so you can expand your brand at your own pace.

Build Brand Loyalty: Your clients trust your expertise and value your recommendations. Putting your name on a product boosts your brand’s credibility and fosters loyalty.

Affordable Options: We believe private labeling should be accessible to all barbers. Our program is designed to fit your budget and offer flexibility.

Premium Quality: Beard Star stands for exceptional quality. Our Beard Care products are made with the finest ingredients, ensuring your clients receive nothing but the best.

Transform Your Barbershop into a Brand Powerhouse

Don’t miss the chance to turn your barbershop into a brand powerhouse. Dive into our Barbershop Program and discover how simple it is to bring your unique vision to life. Contact us today to start your journey towards creating your signature line of Beard Care products and elevate your barbershop’s success to new heights.

Contact form

Customer Service

Email - info@thebeardstar.ca

Phone: (519) 729-0295